Vega Awards Platinum Winner Winner

2026

statefarm.com 2026

Entrant

State Farm Insurance Company

Category

Website & Mobile Sites - Insurance & Financial Products

Client's Name

Country / Region

United States

StateFarm.com® – Designed for Life’s Moments

In 2026, StateFarm.com serves as the digital entry point for millions seeking straightforward insurance solutions tailored to their changing needs. The site provides secure, easy-to-use tools that help customers get quotes, manage policies, pay bills, and file claims with minimal complexity.

Our focus is on making insurance tasks clear and manageable. Customers find direct pathways to complete transactions without unnecessary steps. Behind the scenes, automation supports instant quotes that adjust based on customer input, and claims can be submitted and tracked with photo uploads and real-time alerts. An AI-powered chat system offers support around the clock, helping reduce wait times and improve service efficiency.

How We Support Customers When It Matters Most:

· Seamless Digital Access: Intuitive navigation and a unified My Accounts dashboard provide a consolidated view of policies, claims, and discounts.

· Real-Time Instant Quotes: Quoting tools adjust dynamically to customer data, generating 11 million quotes annually.

· Streamlined Claims: Customers can submit claims with photos, track progress, and receive alerts throughout the process.

· Personalized Savings & Discounts: Coverage options and discounts are tailored to individual customer needs.

· Flexible Billing & Payments: Nearly 29 million digital bills are paid annually, with multiple payment options and scheduling flexibility.

· 24/7 Support: AI chat combined with live agents offers timely assistance at any hour.

· Security: Passkeys, biometric authentication, and continuous monitoring protect customer data while maintaining ease of access.

· Customer Education: Online resources help users make informed coverage decisions.

With 261 million visits last year, StateFarm.com provides reliable tools that support customers in managing their insurance needs efficiently.

Like a good neighbor, State Farm is there.®

Credits

Digital Experience Executive
Tacha Gregory
Digital Experience/Technology Directors
Collette Fung, Brandi Corrington, Stephanie Mathis
Group/Tech Managers-Senior Experience Leads
Emrah Onal, Heidi Krzeminski, Abram Smith, Marie Ketlow, Donna Barkson, Scott O’Brien, Loubna Fassi, Ted Speller, Collin Brier, Bridget Richardson, Linda Che, Theron Melrose, Mark Shields
Design Practitioners/Technology Analysts
Rick Gordon, Mark McCallum, Kristin Wohlust, Brille Hooker, Garrett LaBrie, Natasha Chambers, Tomas Law, Becky Snow, Laura Mae Walters, Tara Robinson, Jennifer Cook, Natalie White, Linda Rieck, Laura Walters, Jim Sikes
Product Owners
Laura Benton, David Schieber, Carmen Rogers, Wendy LeCompte, Sarah Robinson, Jon DeRew, Faith Brumfield, Hannah Ponce, Christy Conn, Jennifer Casson
Agile Delivery Lead
Chuck Steward
Engineers/Developers
Abbie Brown, Chris Pilson, Jamie Johnston, Peter Joslyn, Stephen White, Tobie Chang, Chevon Little, Abraham Kim, Joanna Edgell, Shaun Kelly, Jim Leach, Robbie Lee, Erik Halenkamp, BJ May, Erika Myles, Jake Rathman, Benjamin Tutter, Jordan Leeper, Wei
Interns
Miguel Velasco, Amin Karic
Tech Architect
Michelle Bowers
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