Vega Awards Platinum Winner Winner

2026

State Farm Mobile App 2026

Entrant

State Farm Insurance Company

Category

Apps & Software - New Category: Insurance

Client's Name

Country / Region

United States

State Farm® Mobile App: Coverage and Control — Simplified

In 2026, the State Farm Mobile App (SFMA) continues to provide convenient, secure access to insurance management for millions of customers. Designed to meet customer needs for flexibility and ease, SFMA allows users to manage policies, pay bills, submit claims, and access roadside assistance—all from their mobile devices.

Serving Millions Daily

The app supports 22.9 million users who made 32.8 million digital bill payments and submitted nearly 600,000 claims with photo uploads in the past year. Customers also accessed more than 30 million policies and deductible details. The app facilitated 1 million roadside assistance requests, demonstrating its practical use beyond policy management.

Simple Account Management

SFMA’s interface enables users to update policies, make payments securely, and review coverage information without unnecessary steps. This streamlined design helps customers complete insurance tasks efficiently on their own schedule.

24/7 Support

An AI-powered chatbot is available around the clock to answer questions about billing, claims, quotes, and coverage options. When needed, customers can connect to live agents for additional support.

Claims Made Easier

The app provides clear instructions and real-time updates during the claims process. Many users complete claims submissions, schedule repairs, and arrange rentals fully through the app, reducing calls and wait times.

Safety Features

Integrated Drive Safe & Save® telematics and Accident Assistance capabilities offer automatic emergency services alerting, claims initiation, and connection to roadside help when needed.

Strong Security Measures

The app uses encryption, facial recognition, Touch ID, and PIN authentication to protect customer information and provide secure access.

Available on both Apple’s App Store and Google Play, the State Farm Mobile App supports customers by providing straightforward tools for managing insurance.

Like a good neighbor, State Farm is there.®

Credits

Digital Experience Executive
Tacha Gregory
Technology Director
Andy Reeser
Digital Experience Director
Brandi Corrington
Design/Group Experience Leads
Emrah Onal, Steven Jenner
Content Experience Designer
Christina Doherty, Lisa Steidinger
Engineer/Group Managers
Jeff Fietsam, Bryn Holevoet, Brittany Devore, Duane Christianson, Terri Harmison, Loubna Fassi
Design Practitioners
Jerrod Rockhill, Steven Abernathy, Amanda Hill, Megan Collins, Shauntel Hall, Kristin Wohlust, Megan McGilvray, John Jones, Kimoy Marin-Shah, Jasmine Gibson
Senior Technology Engineers
Scott Anderson, Andrew Erickson
Android Engineers
Christian Winger, David Hughes, Rob Thurwanger, Shaili Manda, Jesse Donahoo, Ryan Edwards, Brandon Cano, Jasmine Breedlove, Talha Ali
iOS Engineers
Christopher Beyler, Jeff Martin, Travis Kessinger, Pash DeVore, Jacob Gleason, Aaron Davis, Edward Arribasplata, Arul Ranganathan, Sergii Melnyk, Will Schroeder, Andrea Jimenez, Ethan Maxey
Product Owner/Technology Analysts
Stacy Miller, Dan Tuggle, Philip Miller, Michael Pelaccio, Ashley Ward, Melissa Osborne, Erin Maurer, Stacy Tarvin, Denis Rutledge, Skip Zayas, Trevor Bennet, Katy Parish, Aaron Yokely, Jody Thoele, Terri O’Neal
Testing/QA
Anusha Mannem, Ford Arnett, Michael Velarde, Austin Haines, David George, Trevor Gallagher, Kunal Singh, Arun Jaayagopal, Navaneethan Thirunavukkarasu, Vani Sankaran, Priyanka Nair, Senthil Kumar Rajan, Nilesh Nirgude
DevOps/Automation
Shawn Call, Greg Cruice, Manthan Rakholia
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