2022
Subaru Customer Advocacy in Tough Situations (CATS)
Entrant Company
CraneMorley Inc.
Category
Website & Mobile Sites - E-Learning
Client's Name
Subaru of America
Country / Region
United States
This 20-minute web course focuses on the role the retailer fixed ops team plays in helping customers through tough or frustrating vehicle situations. It highlights the importance of common sense processes for identifying and escalating cases, as well as resources like the Customer Advocacy team that are available to help.
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